Privacy policy

CIE Sempre Privacy Policy

Last updated: 24 September 2026

CIE Sempre operates this store and website, including all related information, content, features, tools, products and services (the “Services”). CIE Sempre is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, use our Services, place an order, or otherwise communicate with us.

Who We Are

CIE Sempre is a trading name operated by ESTUDIO CIE LIMITED.

Business address:
Lytchett House
13 Freeland Park
Wareham Road
Poole
Dorset
United Kingdom
BH16 6FA

Email:
info@ciesempre.com

For the purposes of applicable data protection law, ESTUDIO CIE LIMITED is responsible for your personal information collected through the Services, except where another organisation is independently responsible for processing your information.

Personal Information We Collect

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect:

Contact details, including your name, email address, telephone number, billing address and shipping address.
Payment and transaction information, including details about your purchases, returns, refunds and payment method. Payment card information may be processed directly by our payment service providers.
Communications, including information you provide when you contact us with an enquiry or customer support request.
Device information, including your IP address, browser type, device type, operating system and other technical identifiers.
Usage information, including information about how you interact with and navigate our website, including pages viewed and products added to your cart.

We do not knowingly collect information that is not necessary to provide our Services.

How We Collect Your Information

We may collect personal information:

Directly from you, for example when you place an order, contact us, sign up to receive marketing communications, or otherwise provide information to us.
Automatically through our website, including through cookies and similar technologies.
From Shopify and our service providers, where necessary to process and fulfil your order or provide our Services.
From other third parties, where permitted by law and where necessary for the operation of our Services.

How We Use Your Personal Information

We use your personal information for the following purposes:

Processing and Fulfilling Orders

We use your information to process payments, fulfil and deliver orders, provide order updates, process returns and refunds, and provide customer support.

We process this information because it is necessary to perform our contract with you.

Customer Support and Communication

We use your information to respond to enquiries, provide customer support and communicate with you about your orders or other requests.

Depending on the circumstances, we process this information because it is necessary to perform our contract with you or because it is in our legitimate interests to provide effective customer support and manage our relationship with you.

Marketing

Where you have chosen to receive marketing communications from us, we may use your email address and other relevant information to send you updates about CIE Sempre, products, collections, launches and other promotional communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us at info@ciesempre.com.

We will only send marketing communications where we are permitted to do so under applicable law.

Website Analytics, Advertising and Improvement

We may use information about how visitors interact with our website to understand how the Services are used, measure performance, improve our website and products, and support advertising and marketing activities.

Where consent is required by applicable law for cookies or similar technologies, we will ask for consent before using them for those purposes.

Security and Fraud Prevention

We may use personal information to help keep our website, customers and business secure, prevent fraud, detect misuse, and investigate activity that may be unlawful or harmful.

Legal Obligations

We may process your personal information where necessary to comply with applicable laws, regulations, legal processes or lawful requests from public authorities.

How We Share Your Personal Information

We may disclose personal information to third parties where necessary to operate our business and provide our Services.

These may include:

Shopify, which provides the ecommerce platform used to operate our store.
Payment service providers, which securely process payments and related transaction information.
Shipping and fulfilment providers, where necessary to deliver your orders and process returns.
Technology, analytics and service providers that help us operate, maintain and improve our website and business.
Marketing and advertising providers, where applicable, to support advertising, measurement and promotional activity in accordance with applicable law.
Professional advisers and legal or regulatory authorities, where necessary to comply with legal obligations or protect our rights.

We do not sell your personal information for money.

Where third-party providers process personal information on our behalf, they are required to process it only for appropriate purposes and in accordance with applicable obligations.

Shopify

Our store is hosted on Shopify, which provides the ecommerce infrastructure used to operate our Services.

Shopify may collect and process information about your access to and use of our store in order to provide and improve its services. Information submitted through our store may also be processed in countries outside the country where you live.

Shopify may process certain information independently for its own purposes in accordance with its privacy practices.

You can read more about how Shopify handles personal information in the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

You can also visit Shopify’s Privacy Portal where available:

https://privacy.shopify.com/

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, understand website usage and, where applicable, support analytics and advertising.

Some cookies are necessary for the website and checkout to function correctly. Other cookies may be used for analytics, advertising or other purposes.

Where required by law, we will ask for your consent before using non-essential cookies or similar technologies. You can manage your cookie preferences through the options provided on our website and through your browser settings.

Third-party services used on our website may also place cookies or similar technologies in accordance with their own privacy policies.

Third-Party Websites and Links

Our Services may contain links to websites, platforms or services operated by third parties.

We are not responsible for the privacy or security practices of third-party websites. If you follow a link away from our Services, we recommend reviewing the relevant third party’s privacy policy and terms.

Children's Data

Our Services are not intended for children.

We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided us with personal information, please contact us at info@ciesempre.com so that we can review the information and take appropriate action.

Security and Retention

We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our Services, fulfil orders, comply with legal and accounting obligations, resolve disputes and enforce our agreements and policies.

Retention periods may vary depending on the type of information and the purpose for which it is held.

Your Rights and Choices

Depending on where you live and subject to applicable law, you may have rights in relation to your personal information, including:

Access: You may have the right to request a copy of the personal information we hold about you.
Correction: You may have the right to ask us to correct inaccurate or incomplete information.
Deletion: You may have the right to ask us to delete your personal information in certain circumstances.
Data Portability: You may have the right to receive certain personal information in a structured, commonly used format.
Objection or Restriction: You may have the right to object to or ask us to restrict certain types of processing.
Withdrawal of Consent: Where we rely on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
Marketing Preferences: You can opt out of promotional communications at any time by using the unsubscribe option in our communications or contacting us directly.

These rights are not absolute and may be subject to legal exceptions.

To exercise your rights, please contact us at info@ciesempre.com. We may need to verify your identity before processing certain requests.

UK and European Economic Area Customers

If you are located in the United Kingdom or European Economic Area, you may have additional rights under applicable data protection law, including the right to object to certain processing and the right to request restriction of processing.

Where we rely on consent to process your information, you have the right to withdraw that consent at any time.

You also have the right to complain to the relevant data protection authority.

For customers in the United Kingdom, this is the Information Commissioner’s Office (ICO):

https://ico.org.uk/

Complaints

If you have concerns about how we collect or use your personal information, please contact us first at:

info@ciesempre.com

We will make reasonable efforts to address your concern.

You may also have the right to complain to the relevant data protection authority in your country or region.

International Transfers

Because we use Shopify and other service providers, your personal information may be transferred to, stored or processed in countries outside the country where you live.

Where applicable, we rely on recognised legal safeguards for international transfers, including appropriate contractual protections or adequacy decisions recognised under applicable data protection law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, or legal and regulatory requirements.

When we make changes, we will update the “Last updated” date at the top of this policy and, where required, provide additional notice.