Shipping policy

Address Changes & Order Updates

To change your shipping address, contact details, or cancel an order, please email us at info@ciesempre.com as soon as possible after placing your order.

Requests are processed in the order received. While responses may take 1–2 business days, time-sensitive requests are handled based on when your email is received.

Please note:

Changes and cancellations are only possible before an order is processed, typically within 1 hour of placement.
For security reasons, billing addresses cannot be updated. Orders requiring a billing address change must be cancelled and placed again.

Shipping Notice

We dispatch all orders from the United Kingdom.

We currently ship to the United Kingdom, United States, and Canada using trusted courier services, including Royal Mail for UK orders.

Shipping availability and rates may vary by product, bundle, destination, and order contents.

For international orders, customers are responsible for any import duties, taxes, customs charges or other fees imposed by the destination country. These charges are not included in the product price or shipping cost unless explicitly stated at checkout.

CIE Sempre has no control over these charges or when they may be collected. Any applicable charges are typically collected by the relevant customs authority or delivery provider.

As CIE Sempre grows, we hope to expand our delivery options to more destinations around the world.

Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed (excluding weekends and holidays). In some cases, processing may take longer, and we will notify you of any delays.

Shipping & Delivery

Delivery times vary depending on the shipping method and destination.

Once your order has been dispatched, you will receive tracking details to monitor the progress of your delivery.

For international orders, delivery times may also be affected by customs processing in the destination country.

Shipping Costs

Shipping costs are calculated at checkout based on the weight, size and destination of your order. We aim to provide competitive and transparent shipping rates.

Delivery Confirmation & Responsibility

An order is considered delivered once the courier confirms delivery to the address provided at checkout.

Please ensure that your delivery address is accurate and secure, and that someone is available to receive the parcel where necessary.

If you are aware that you may not be available at the time of delivery, we recommend using the courier’s delivery options (where available), such as rescheduling delivery, selecting a safe place, or arranging collection from a local depot or pickup point.